This policy explains how Banham Industrial Maintenance collects, uses, stores and protects personal information when you visit our website, contact us or use our services.
Last updated: 8 September 2026IJ B Machine Services Ltd, trading as Banham Industrial Maintenance, is responsible for the personal information covered by this policy. In data-protection terminology, we are the data controller.
Banham Industrial Maintenance provides industrial machinery maintenance, breakdown support, planned maintenance, engineering cover and specialist machinery services.
Our legal company name is IJ B Machine Services Ltd, trading as Banham Industrial Maintenance.
Email:
[email protected]
Telephone:
07972 759781
We may collect personal information when you submit an enquiry, contact us directly, request a quotation or become a customer.
This information may include:
Please do not submit personal information that is unnecessary for us to assess or complete the requested engineering work.
Information may be collected when you:
Limited technical information may also be collected automatically by our website platform, security services and form-processing provider.
| How we use the information | Our usual lawful basis |
|---|---|
| Assessing an enquiry, preparing a quotation and discussing requested work | Taking steps at your request before entering into a contract |
| Arranging and delivering maintenance, repair or engineering services | Performing a contract or taking steps connected with a contract |
| Communicating with customers, suppliers and site contacts | Contractual necessity and our legitimate business interests |
| Issuing quotations, invoices and maintaining accounting records | Performing a contract and complying with legal obligations |
| Maintaining service reports, safety records and evidence of work completed | Legal obligations and our legitimate interests in operating, protecting and managing the business |
| Protecting the website and preventing spam, fraud or misuse | Our legitimate interests in maintaining a safe and reliable website |
We do not use personal information for unrelated marketing without an appropriate lawful basis. We do not sell personal information.
Our website enquiry form uses FormSubmit to process form submissions and deliver them to our business email address. Information entered into that form is therefore transmitted through FormSubmit before it reaches us.
Our website and related services may also be supported by website hosting, email, security, file-storage and accounting providers. These providers may process limited personal information when providing services to us.
We only use service providers where reasonably necessary to operate the website and business. Providers are expected to handle personal information securely and for the relevant service purposes.
We may share relevant information with organisations or individuals where reasonably necessary, including:
We will not sell or rent your personal information to third parties. Where information is shared to deliver engineering work, only information reasonably necessary for that purpose will be provided.
Some website, email, hosting or form-processing providers may process information outside the United Kingdom.
Where this happens, we will rely on the provider’s appropriate safeguards or another legally recognised mechanism for protecting personal information.
Personal information is retained only for as long as reasonably necessary for the reason it was collected and to meet applicable legal, accounting, insurance and contractual requirements.
Our usual approach is:
Information that is no longer required will be securely deleted or anonymised where reasonably practical.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed as completely secure. Please avoid sending passwords, payment-card details or other unnecessary sensitive information through the website enquiry form.
Depending on the circumstances, you may have the right to:
These rights do not apply in every situation, and we may need to retain certain information to comply with legal or contractual obligations.
To exercise a right, email [email protected] . We may need to confirm your identity before completing the request.
Our website platform and security services may use essential cookies or similar technologies required for the website to function, protect forms and prevent misuse.
Additional analytics or marketing cookies should only be used where appropriate information and consent controls are provided. You can control or delete cookies using your browser settings.
If you have concerns about how we use your personal information, please contact us first so we have the opportunity to investigate and respond.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Visit: ico.org.uk/make-a-complaint
We may update this policy when our services, website, providers or legal obligations change. The latest version will be published on this page with its updated date.
